Privacy Policy

How we collect, use, and protect your personal information

Last updated:

1. Introduction

Welcome to Throxxenix. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or use our services. By accessing or using our website, you agree to the terms outlined in this policy. We encourage you to read this document carefully and contact us if you have any questions about our data practices.

Throxxenix operates from 1800 Post Oak Blvd # 5130, Houston, TX 77056, US. We provide lifestyle services including clothing alterations, garment repairs, and style consultations. This policy applies to all personal data collected through our website, contact forms, email communications, and in-person interactions at our studio location.

We understand the importance of data privacy in today's digital environment and take our responsibility seriously. Our practices are designed to comply with applicable data protection regulations and to give you meaningful control over your personal information.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our website or services, we may collect personal information that you voluntarily provide to us. This includes but is not limited to your full name, email address, phone number, physical address, and any details you share through our contact form or during in-person consultations. When you submit a message through our contact page, we collect the name, email address, and message content you provide in the form fields.

If you schedule an appointment, we may also collect information about your garment preferences, body measurements (for tailoring purposes), and special instructions related to your service request. This information is used solely to deliver personalized and accurate services to you.

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies and similar technologies. This may include your IP address, browser type and version, operating system, referring website addresses, pages viewed on our site, time and date of your visit, time spent on individual pages, and other diagnostic data. We use this information to analyze trends, administer the website, track user navigation patterns, and gather demographic information about our visitor base as a whole.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze website traffic. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our site. For detailed information about the cookies we use, please refer to our Cookies Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, maintain, and improve our lifestyle services including clothing alterations and style consultations
  • To process and respond to your inquiries, requests, and messages submitted through our contact form
  • To communicate with you about appointments, service updates, and relevant information about your requests
  • To personalize your experience on our website and present content that is most relevant to your interests
  • To analyze usage patterns and improve the functionality, design, and content of our website
  • To protect the security and integrity of our website and prevent fraudulent or unauthorized activities
  • To comply with legal obligations and enforce our terms of use and other applicable policies

We do not use your personal information for automated decision-making or profiling that produces legal effects or similarly significant consequences for you. All communication from us is relevant to the services you have requested or inquired about.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds. When you submit a contact form, we rely on your explicit consent, which you provide by checking the consent checkbox. For delivering services you have requested, we process data as necessary for the performance of a contract. We may also process your information based on our legitimate interests, such as improving our services, maintaining website security, and conducting business analytics, provided these interests are not overridden by your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, please contact us using the details provided at the end of this policy.

5. Data Sharing and Disclosure

Throxxenix values your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • With trusted service providers who assist us in operating our website, conducting our business, or serving our clients, provided they agree to keep your information confidential and use it only for the purposes we specify
  • When required by law, regulation, legal process, or governmental request, including to comply with a subpoena, court order, or similar legal procedure
  • To protect the rights, property, or safety of Throxxenix, our clients, or the public as required or permitted by law
  • In connection with a business transfer, such as a merger, acquisition, reorganization, or sale of assets, in which case your personal data may be among the assets transferred

Any third parties with whom we share your data are obligated to protect it in accordance with applicable privacy laws and regulations. We carefully vet our service providers to ensure they meet our standards for data protection and confidentiality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption protocols for data transmission, secure server environments, access controls limiting data access to authorized personnel only, and regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal data using commercially acceptable methods, please be aware that no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information, but we continuously work to enhance our security practices and respond promptly to any identified threats or breaches.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. Contact form submissions are retained for a period of up to 24 months unless a longer retention period is required by law or you request earlier deletion.

When your personal data is no longer needed for the purposes stated in this policy, we will securely delete or anonymize it. If deletion is not immediately possible due to technical reasons, we will ensure that your data is stored securely and isolated from further processing until deletion is feasible.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you and information about how it is being processed
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you
  • Right to Erasure: You may request the deletion of your personal data, subject to certain legal exceptions and obligations
  • Right to Restrict Processing: You may request that we limit the processing of your personal data under specific circumstances
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format
  • Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. We may ask you to verify your identity before processing your request to ensure the security of your personal data.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information from our records. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Throxxenix. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website. The inclusion of a link on our website does not imply endorsement of the linked site or its content.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

Your continued use of our website and services following the posting of changes to this policy constitutes your acceptance of those changes. If you do not agree with any modifications, you should discontinue use of our website and contact us regarding any concerns.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following details:

Throxxenix
1800 Post Oak Blvd # 5130, Houston, TX 77056, US
Phone: +1 713-621-3441
Email: touch@throxxenix.world

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take longer if your request is particularly complex or you have made multiple requests, in which case we will keep you informed of progress.